Moving to a new home? This essential guide helps deaf and hard-of-hearing Australians navigate the moving process with confidence. Learn how to find communication-friendly removalists in Melbourne, Sydney, Brisbane, Perth, and Adelaide, discover which accessibility features to prioritize in your new home, and get a complete checklist for moving day. From visual alert systems to communicating with service providers, we cover everything you need for an accessible, stress-free move.
Before You Move: Accessibility Features to Look For
When viewing potential homes, keep these accessibility features in mind:
Visual Alert Systems
- Check if the home has existing visual alert systems or can accommodate them
- Look for adequate power points near doorways for doorbell alert devices
- Consider the layout for installing flashing smoke detectors
Lighting & Sight Lines
- Open floor plans allow better visual communication
- Natural lighting is crucial for lip reading and sign language
- Avoid homes with many narrow hallways or blind corners
Communication-Friendly Spaces
- Living areas should allow face-to-face conversation seating arrangements
- Kitchen layouts that don’t require turning away while cooking
- Consider video calling setup spots for work or appointments
Technology Infrastructure
- Strong internet connectivity for video calls and captioning services
- Multiple power outlets for assistive technology devices
- Space for tech equipment if you use CART or remote interpreting
Planning Your Move: Communication is Key
One of the biggest challenges when moving is coordinating with service providers. Here’s how to make it easier:
Communicating with Removalists
When booking moving services, establish your preferred communication method upfront:
- Email communication: Request all quotes and confirmations in writing
- SMS updates: Ask for text notifications on moving day
- Written instructions: Prepare detailed notes about fragile items or special requirements
- Video calls: Some companies offer video consultation with captions
If you’re moving to or within major Australian cities, it’s worth researching removalists who understand accessibility needs. You can find moving services in:
- Melbourne removalists
- Sydney removalists
- Brisbane removalists
- Perth removalists
- Adelaide removalists
Prepare a Communication Card
Create a simple card or document for moving day that includes:
- “I am deaf/hard of hearing”
- Your preferred communication method
- Key instructions (which boxes go where)
- Your mobile number for texting
- Emergency contact information
Setting Up Your New Home
First Priorities:
- Install Visual Alert Systems
- Doorbell alerts with flashing lights
- Smoke detectors with strobe lights (required by Australian Building Codes)
- Baby monitors with visual display (if needed)
- Set Up Communication Technology
- Internet connection (priority for video calls)
- Phone with captioning apps
- Video doorbell systems like Ring or Google Nest
- Notify Important Services
- Update your address with audiologists and healthcare providers
- Register your new address with the National Relay Service
- Inform Auslan interpreter services of your new location
Notify Your Network
Update your address with:
- NDIS providers and support coordinators
- Deaf community organizations
- Educational institutions (if applicable)
- Employment services
- Australia Post mail redirection
Moving Day Checklist
Pack an Accessibility Essentials Box:
- Phone chargers and power banks
- Hearing aids/cochlear implant equipment and batteries
- Visual alert devices that are easy to install
- Torch for communication in dim areas
- Notepad and pen for quick communication
- Any assistive technology you use daily
On the Day:
- Wear your communication card visibly or keep it handy
- Keep your phone charged for text communication
- Take photos of electronics setup before disconnecting
- Label boxes clearly with destination rooms
- Have written instructions ready for the removalists team
After the Move
Within the First Week:
- Test all visual alert systems
- Identify potential hazards (areas where you can’t see people approaching)
- Install additional lighting if needed
- Check internet connection quality for video calls
- Introduce yourself to neighbors with a friendly note explaining you’re deaf
Update Your Accessibility Setup:
- Adjust furniture for optimal sight lines
- Install additional visual alerts as needed
- Set up your video calling stations
- Ensure emergency exit routes are clear and well-lit
Legal Rights and Discrimination
Remember, under the Disability Discrimination Act 1992, you have the right to:
- Request reasonable adjustments from service providers
- Accessible communication from businesses and services
- Fair treatment when renting or purchasing property
If you experience discrimination during your move, contact the Australian Human Rights Commission or your state’s anti-discrimination board.
Resources
- National Relay Service: 1800 555 660 (for making phone calls)
- Find a Mover: findamover.com.au – Compare removalists and read reviews
- Deaf Australia: Community support and advocacy
- Expression Australia: Information and support services
Final Tip: Start planning early! Giving yourself extra time reduces stress and allows you to properly research and communicate with service providers. Moving to a new home is a fresh start – with the right preparation, you can ensure your new space is fully accessible and comfortable for your needs.